I need support – what information should I supply in my initial communication?
If you are experiencing any problems and need to contact VERIPOS then please contact the manned 24/7 Helpdesk via the following:
Tel: +44 1224 965900Contact Support
If contacting the Helpdesk with an issue (by phone or email) please ensure that you have the following information as it will assist in resolving the problem:
- Your name
- Contact telephone number
- Email address
- Vessel name (correct identification is important, as VERIPOS may also have installation drawings)
- Company name
- VERIPOS hardware type and ID
- VERIPOS software type and version
- Operating region of vessel
- Details on the problem being experienced and the background (e.g. is this a new installation which has not been commissioned?; did problem suddenly arise?; has the problem occurred since moving to the a region?)
You can also raise a support ticket online by simply contacting support with the above information.