How do I contact the Veripos Helpdesk if I have a problem?

If you are experiencing any problems and need to contact Veripos then please contact the manned 24/7 Helpdesk via the following:

Tel: +44 1224 965900

If contacting the Helpdesk with an issue (by phone or email) please ensure that you have the following information as it will assist in resolving the problem:

• Your name
• Contact telephone number
• Email address
• Vessel name (correct identification is important, as Veripos may also have installation drawings)
• Company name
• Veripos hardware type and ID
• Veripos software type and version
• Operating region of vessel
• Details on the problem being experienced and the background (e.g. is this a new installation which has not been commissioned?; did problem suddenly arise?; has the problem occurred since moving to the a region?)

You can also raise a support ticket online by simply contacting support with the above information.